Frequently Asked Questions for Customers

General Order Information

Through a simple straight-forward provision, the client fills an order form and then submits it to the administrators who choose the most appropriate writer from the numerous tutors available.

The order form is located on the top right corner of our website's main page. The same form can be accessed by clicking "Order Now" on the website's header. Once you fill out the order form, please proceed to preview the order and pay for it. At this stage, if you do not have an account with us, the system will generate one for you and send the access details to your email account.

You'll upload any additional materials for the writer, be it a draft, an outline or some readings, right at the stage of filling out your order form.

There are several formatting styles you can choose from when initially placing the order (MLA, APA, Chicago / Turabian or Not applicable), and you will be getting the paper properly formatted in accordance with the rules of this particular style. In case you do not need any heading, title page or references formatted (for example, if you are ordering a resume), you should choose the " Not applicable" option, and the paper will be presented as a plain MS Word document.

If you forgot your password, please click on the link Forgot Password which is located below the 'Login' button on the website's login page.
Order Completion

When you initially fill out the order form, you select the deadline by which you need the paper completed. Unless you later negotiate this information with the administrator in chat, your paper will be completed by this initial deadline. However, please note that if your deadline has changed to a shorter one, we strongly encourage you to inform the administrator in advance.

Once your paper has been completed, the administrator will post it to your client account/dashboard where you'll access it under the 'Where's my Homework?' tab. The file will be downloadable from your dashboard either in MS word, pdf, or any other requested format.

If you do not like what the writer has written, file a complaint with the administrator pointing out the erroneous areas. The concerned writer will be consulted and asked to revise the paper within a time-frame of your choosing.
Any refunds will be issued after a 24-hour period following the application of a charge-back request.

Rewriting and editing services are necessary when you already have a draft or the whole paper completed and would like our writer to improve its content. Both these services will require you to upload the initial text since you are not paying for writing from scratch. Editing is defined as changing the content of your draft, formatting the paper according to a particular formatting style, and proofreading the content. Editing may cover a possible change of content of up to 25-30%. Rewriting includes editing, revision and proofreading. It covers a more in-depth change of the content then editing does, so that up to 70% of your original draft can be rewritten.
Writer Information

All the writers at MyEssayGeeks are highly qualified as ensured by the Writers Department's rigorous vetting procedures. We only hire English as First Language (EFL) writers who have completed our academic and discipline-based evaluation tests.

Our writing team is housed in Provo, Utah, USA, while our call center is at Old Town, Idaho, USA. We have also collaborated with essay writing outfits in Birmingham, UK and Melbourne, Australia enabling us to serve clients from these countries and their environs.
Payment, Order Cancelation, Plagiarism, and Confidentiality Issues

You can pay for your order using PayPal,a safe and secure payment gateway. We've also integrated a reliable, and secure payment gateway known as Ipay. In addition to the foolproof security offered by PayPal and Ipay, MyEssayGeeks ensures internet protection using an SSL certificate (as shown by the green padlock on your browser's address bar) and real time security checks by SiteLock, a leading web protection provider.

We value the originality of your work hence the strict measures meant to curb the plagiarism vice. Our writers are directed to provide work that is 100% original with counterchecks by proofreaders enforcing this regulation. Rest assured that our work will pass plagiarism tests on Grammarly, Turnitin or any other plagiarism checking platforms.

In the event that a client requires to cancel an order, MyEssayGeeks requires notice to be made by writing to the support at support@myessaygeeks.com . Order cancelation is allowed when the paper has not been submitted to the client or if the submitted material doesn't meet the stipulated requirements. In the event that the file hasn't been submitted for grading yet, MyEssayGeeks will consider a cancelation if the evidence of non-submission is provided. If the cancelation points to the quality of the paper, the client will be required to provide evidence that the provided requirements haven't been met. Once sufficient proof is provided, a full refund is usually issued within 24 hours, using the intiial mode of payment.

At MyEssayGeeks, we guarantee you 100% confidentiality since we do not share your information with any institutions, advertisers, or private individuals.