KCGH has hired you as a diversity consultant to assess the hospital’s current state of cultural and social sensitivity toward diversity and then present your findings and recommendations to the hospital’s diversity steering committee. Your presentation will need to address the following:
Identify the needs of a culturally and socially diverse customer base.
Define “culturally diverse.” What are the needs of this customer base?
Define “socially diverse.” What are the needs of this customer base?
Identify mistakes made by organization that relate to not serving needs of a culturally and socially diverse customer base.
Explain best practices for KCGH, including hiring a diverse workforce, to serve the needs of a culturally and socially diverse customer base.
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